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FAQ

ReadyGoParts FAQ

1. Where do the products on ReadyGoParts come from?

We work with top factories in Turkey that manufacture OE-quality aftermarket parts. All parts we offer are well-known for their quality as Turkish products.

2. How do I reach ReadyGoParts customer support?

Please email us at E-Sales@ReadyGoParts.com.

For instant replies, provide your Skype or WhatsApp details so we can reach you directly.
Due to time differences between Turkey and your country, we will respond within 24 hours with the best possible solution.

3. My item arrived damaged or defective

Damaged Item:

  • Inspect your package upon delivery. If damage occurred during shipping, refuse the package with the carrier.

  • Contact Customer Service within 5 days by emailing E-Sales@ReadyGoParts.com.

  • Be prepared to send photos or a video of the damage.

Defective Item:

  • Contact Customer Service within 2 weeks by emailing E-Sales@ReadyGoParts.com.

  • Be ready to provide photos or a video so we can troubleshoot and resolve the issue.

Wrong Product Shipment:

  • If you received a product different from what you ordered, contact Customer Service within 5 days at E-Sales@ReadyGoParts.com.

  • Provide photos or a video to expedite the replacement process.

4. How long will my order take to arrive?

Air Freight:

  • Orders leave our warehouse within 1–3 business days if the item is in stock.

  • You will receive a tracking number once your order ships.

  • Delivery typically takes 5–7 business days, depending on your location.

Sea Freight:

  • Larger shipments by sea are discussed based on your needs.

5. How can I track my order?

After shipping, you will receive an email with a tracking activation code and instructions.
You can follow your package directly on the carrier’s tracking page.

6. Delivery contact phone numbers

Please provide a valid phone number for freight delivery. Providing multiple contact numbers is recommended to ensure smooth delivery scheduling.

7. What payment methods do you accept?

We accept all major credit cards and wire transfers via banks.

8. Do you charge sales tax?

As a Turkey-based company, VAT is not applied.
However, customs and import taxes may apply upon arrival in your country.

9. Do I need a ReadyGoParts account to check out?

Creating an account allows for:

  • Faster checkout

  • Order history tracking

  • Insider announcements for new products

We encourage all customers to create an account to enhance their shopping experience.

10. How can I know when the latest ReadyGoParts discounts and products are released?

Sign up for our newsletter to receive updates on new discounts and products.
Enter your email address next to the "Subscribe" button at the bottom of our homepage.

11. Do you still have questions?

Feel free to email us at E-Sales@ReadyGoParts.com. Our team will be happy to assist you personally.